Customer complaints can provide huge value and insight to a company. Kevin Snook talks to Janet Eastman about how best to handle and manage through customer complaints to extract that value and secure a loyal customer. Join Kevin and Janet for Episode 15 of the Make It Right podcast.
The 21st Century leader cannot possibly achieve success operating as leaders of the past have. The leadership landscape is shifting to keep pace with...
Having a great safety record in your workplace is good for your employees and for your business and you should be rewarded for that...
Dave McKeown has spent years investigating and digging into what makes a good leader. As the Founder & CEO of Outfield Leadership, he works...