Episode #55: Communicate for Common Understanding Across Your Supply Chain

Manufacturing companies face complicated communication challenges as they do business across countries and supply chains, timezones and cultures. The fundamental goal of any communication is to achieve "common understanding" and this week on the show Janet's guest Sam Yankelevitch provides insights on how to engage in effective communication so you can avoid costly misunderstandings. Sam is a veteran of the manufacturing industry, as well as a manufacturing coach, author and speaker and last week he shared the story of how the simple use of an exclamation point in a company email that crossed cultures cost a company hundreds of thousands of dollars. He explains how to pursue effective communication in part 2 of this conversation.