Promo Episode 100: Isolation Communication - Engage with Customers

Speaker 0 00:00 How do you stay engaged with your customers in the time of covert 19 coming up this week? I'll make it right. Leadership advisor and manufacturing consultant, Kevin, Snoop, share some tips, kind of gone quiet Speaker 1 00:12 and one of the reasons they've gone quiet is because they're so busy, they're so focused on just trying to figure this out. Mmm. And there's a risk to that as well from the client's point of view. Because if they, if they don't reach out for help, then you try, you go back to old patterns of what works for you in the past. Mmm. What I'm doing is I'm doing the reaching out to them and saying, Hey, look, there's different things that we can be doing here. You know, we don't have to continue with the work that we were doing before COBIT here. Let's put that part on hold for now. Let's look at how we can really guide you through this. And not by slipping back to old patterns, but by using the best practices from around the world, which I'm sure you're able to keep in touch with and then next, learn from them as rapidly as possible to get you over this particular hub. And so I think you need to be very sensitive as a service business to say, as I'm working with my clients, what specifically do they need right now? What's going to be helpful? Not over the next three years, but right now, what's going to get them back up and running and back onto a level? Speaker 0 01:21 We'll look at how to best serve your customers in challenging times coming up this week on makeup right.