Promo Episode 95: Phenix Rising - An Inspiring Story of Business Success

Speaker 0 00:01 Wondering what makes a truly happy place to work. Phoenix technology leaned in and did just that this week and make it right Speaker 1 00:09 our first couple of years on our lean journey. As you were counterproductive, we got worse and so we are less productive. Employee morale was really, really going down and we just did not have the right approach. And the other thing was it was only the leaders involved in the training and involved with the meetings and frankly leaders in most organizations, I don't know what's going on on the floor level, they don't get engaged. And so here we are making decisions for what works best, having no idea what goes on. And so it just, it was kind of a dark period for us in regards to how we were operating. And then a good friend of mine named Zurich Aglio owns a company that's very close to ours called fire blast. He introduced me to a book called two second lean by an author named Paulie acres. Speaker 1 01:00 And it's simply, well, it just basically simplified the approach and let us to recognize in that first you have to work on your culture. It has to be everybody involved. The most important people in our organization are really what most companies consider the entry level because they're the subject matter experts. So the ones doing the processes every single day. So they have to be part of the engagement. It can't be top down, it can't be bottom up. It's gotta be everybody. And so we started to change our approach to it and began a journey focused on people and the continuous improvement. And that is really been what the catalyst that's taken us to where we're at today. Um, and it, you know, it started a little rough. We daily meetings and things like that. You're almost like standing around going, what do we talk about? But as it evolved, we started to see this strengthening culture. It's amazing culture of joy, which is something that came along with it. And by empowering our people, they in turn drove the success of the business. You know, in a lot of ways I feel like the least effective person here because Speaker 0 02:10 I'm not the one that's making the business great. It's our people, a truly inspiring story of business transformation. Coming up this week on makeup right.